Shipping and delivery

Every piece is made after you order it, so there are two stretches of time to allow for: the making, and the delivery.

How long does an order take?

Order at least 10 to 12 days before the day you need the gift, and three weeks before a festival such as Diwali, Raksha Bandhan or Valentine's Day, when makers and couriers are at their busiest. Larger orders take longer; see corporate gifting.

Delivery charges

The delivery charge for your order is shown in your bag and at checkout before you pay. Orders above the free-delivery amount shown there are delivered free. Cash on delivery, where offered, has no handling fee: you pay a small advance online to confirm the order and the rest in cash when it arrives (see cancellations and payment).

Where we deliver

We deliver across India to addresses our courier partners serve. If your PIN code cannot be reached, we will tell you and refund everything you paid, including any advance. We do not send orders outside India at present.

Tracking your order

When your order is handed to the courier, its status changes to Shipped and the courier's name and tracking number appear on the order page in your account.

Getting the address right

• Give a complete address with a landmark and a phone number that will be answered.
• If the gift is going straight to someone else, put their name and phone number in the delivery address.
• An address can be changed until the order is shipped. Write to us as early as you can.
• If a parcel comes back because the address was wrong or nobody could be reached, we will send it again once the delivery charge is paid a second time.

Late, lost or damaged parcels

If your parcel is more than three working days later than the courier's estimate, write to us with your order number and we will chase it. If it arrives damaged, photograph the outer box and the piece before you throw anything away and send us the pictures within 48 hours. Our returns and refunds policy explains what happens next.