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Every piece we sell is made by hand, to order, for one person. That is why you can cancel an order for 24 hours after placing it, and not after. This page explains how payment works, what you can cancel and when, and what is refunded.
How do you pay?
When you place an order you are taken to a payment page run by our payment provider, Razorpay. You can pay by UPI, card, net banking or wallet. Your order is confirmed when the payment has arrived, and you are brought back to your order page. Until then nothing is made, and an order left unpaid for an hour is cancelled for you.
How does cash on delivery work?
Cash on delivery, where it is offered, works in two parts. You pay an advance on the payment page to confirm the order. The amount is shown before you place the order. The rest is paid in cash to the courier when your order arrives.
- The advance is not refundable if you cancel, because it covers the cost of the work and materials set aside for your order.
- The advance is refunded, with everything else, if we cannot make or deliver your order, or if the piece arrives damaged, wrong or faulty.
- There is no extra handling fee for cash on delivery.
How long can you cancel an order?
You can cancel an order yourself from its page in your account for 24 hours after you placed it. The order page shows the time that your 24 hours end.
| Your order | Cancelled within 24 hours | After 24 hours |
|---|---|---|
| Paid online in full | Refunded in full to the original payment method | Cannot be cancelled |
| Cash on delivery | Cancelled. The advance is not refunded; nothing else is owed | Cannot be cancelled |
| Paid partly or fully from your wallet | The online part is refunded to the original payment method; the wallet part goes back to your wallet | Cannot be cancelled |
| Not yet paid | Cancelled; nothing was charged, and any wallet money used is returned | Cancelled automatically after an hour |
How wallet money, cashback and gift cards work is explained on the wallet, cashback and gift cards page.
Why can't an order be cancelled after 24 hours?
After 24 hours the materials have been set aside and the making is usually under way. A piece with a name, a date or a photograph on it cannot be sold to anyone else. This is a handmade, made-to-order business, and we ask for your understanding.
If something has gone wrong after the 24 hours, such as a wrong address or a spelling error we made, write to us on the contact page and we will do what we can. If a piece arrives damaged, wrong or faulty, our returns and refunds page explains what happens.
When we cancel an order
If we cannot make or deliver your order, we cancel it and refund everything you paid, including any cash on delivery advance. We will write to tell you why.
How long do refunds take?
Refunds go back to the original payment method, usually within 5 to 7 working days of our confirming the refund. Your bank may take a few more days to show it. Wallet money goes back to your wallet at once.
Contact
Quavento Technologies · GSTIN 27BFZPH2681M1ZK
- Emailsupport@heartcraftedstudio.com
- WhatsAppChat with us